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Early in my legal career, I was lucky to have worked under the watchful eye of the late Edgar L. (“Ted”) Fraser. As many will attest, Ted was the real deal—brilliant, funny and always the consummate gentleman. One day, Ted taught me this:

“When a client comes to see you, the client comes to see you.”

Ted’s simple eloquence meant that clients actually have the right to expect more than “just” a lawyer’s skills, expertise, experience and training. (That’s only the brain thing.)

Clients also have the right to expect compassion. Compassion: the “sympathetic consciousness of others’ distress together with a desire to alleviate it.”

We’ll get back to all the legal stuff soon. For now, have a nice weekend!

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